Monday, 22 March 2010
The Almost-Librarian is on holiday
for the second time in a month! Back 1st April - will be sure to check in with any daft questions I get asked on my travels :)
Wednesday, 10 March 2010
martini
Regular, very lovely lady: It's unfair that they make you stand up all day- don't you have seats to sit on?
Me: Yes, but they're not terribly comfortable (pointing out the bar-stool style seat we have at one of the stand-up pods)
RVLL: Well you can't sit on one of those and not have a cocktail - tell your managers to install a martini bar for you at one of these desks!
So what do you think - on the next staff meeting agenda, perhaps?
Me: Yes, but they're not terribly comfortable (pointing out the bar-stool style seat we have at one of the stand-up pods)
RVLL: Well you can't sit on one of those and not have a cocktail - tell your managers to install a martini bar for you at one of these desks!
So what do you think - on the next staff meeting agenda, perhaps?
Mexican Wedding
Hands-down favourite customer of the day - a lovely man who came in to ask if I had anything about father-of-the-groom speeches for a Mexican wedding!
(actually in Mexico, to a Mexican lady, not just in England and themed - it made my day!)
(actually in Mexico, to a Mexican lady, not just in England and themed - it made my day!)
Friday, 5 March 2010
launch and training
It was the Essex Book Festival launch yesterday morning, and it was actually a lot of fun. I mistimed coming back to work on that day, I could have done with being there Wednesday, because I'd half forgotten the date and I arrived at work to find BBC Essex broadcasting from the library, millions of people circulating and a lot of regular customers sulking about the noise.
But it was fantastic despite all that, and I even managed to snaffle a Penguin Books 75 years bag for life, which was rather nice :) Shame I wasn't allowed to use my Ducking Fabulous business cards to network, really...
The afternoon held some interesting if rather rage-inducing training at JobCentre Plus, the people there are so good and so positive, but some people just completely take the **** with the benefits system in this country, and it makes me so angry to hear about the things they say and do :S However, the Jobcentre staff are committed to helping people back to work long-term, and they're doing a fantastic job, I just find some of the stories hard to stomach.
And now I'm here till 7, having had a totally mad day with customers that really can't quite be paying attention to what they're saying to me, and I'm looking forward very much to a cup of tea, and some dinner, and my bed.
But it was fantastic despite all that, and I even managed to snaffle a Penguin Books 75 years bag for life, which was rather nice :) Shame I wasn't allowed to use my Ducking Fabulous business cards to network, really...
The afternoon held some interesting if rather rage-inducing training at JobCentre Plus, the people there are so good and so positive, but some people just completely take the **** with the benefits system in this country, and it makes me so angry to hear about the things they say and do :S However, the Jobcentre staff are committed to helping people back to work long-term, and they're doing a fantastic job, I just find some of the stories hard to stomach.
And now I'm here till 7, having had a totally mad day with customers that really can't quite be paying attention to what they're saying to me, and I'm looking forward very much to a cup of tea, and some dinner, and my bed.
Number 12 - it was definitely number 12!
Customer: can you help me, I seem to have lost all my work.
Me: Ok, which computer are you on?
Customer: 12.
[we walk over to computer 12, which has someone else on it]
Customer: I was definitely on number 12, hang on, maybe there's another 12 round here. Oh no, it's this one, see, 12 [points to where it says 18 on the front of the computer]
Me: That's ok, at least we've found it now. What work was it you think you lost?
Customer: Oh, no, I just want to know how to get to BBCI!
Me: Ah, let me just find that for you - www.bbc.co.uk/iplayer
Customer: Thank you, thank you so much!
Me: Ok, which computer are you on?
Customer: 12.
[we walk over to computer 12, which has someone else on it]
Customer: I was definitely on number 12, hang on, maybe there's another 12 round here. Oh no, it's this one, see, 12 [points to where it says 18 on the front of the computer]
Me: That's ok, at least we've found it now. What work was it you think you lost?
Customer: Oh, no, I just want to know how to get to BBCI!
Me: Ah, let me just find that for you - www.bbc.co.uk/iplayer
Customer: Thank you, thank you so much!
"a book"
Customer: Hi, I'm looking for a book.
Me: Ok, which book?
Customer: Oh, I don't know what it's called. Or its author... maybe I'll just go and buy it.
Me: Ok, which book?
Customer: Oh, I don't know what it's called. Or its author... maybe I'll just go and buy it.
Tuesday, 2 March 2010
Away...
The Almost-Librarian is on holiday... three times in one month! Currently in Reading, and went to Brighton yesterday to buy beautiful things. Back on Thursday!
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